Privacy Policy

01 Who We Are

Top Global Trading LLC ("Company," "we," "us," or "our") is an international trade and product sourcing company registered in the State of New Mexico, USA. Our principal place of business is:

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website (topglobaltrading.net), contact us, or engage our services. By using our website, you consent to the data practices described in this policy.

02 Information We Collect

A. Information You Provide Directly

• Contact information: Name, email address, phone number, company name
• Business information: Industry, company size, trade requirements, target markets
• Communication content: Messages, inquiries, and correspondence you send us
• Transaction data: Service agreements, purchase orders, and related commercial documents

B. Information Collected Automatically

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time on site, referring URLs, click patterns
• Location data: General geographic location derived from IP address
• Log data: Server logs, error reports, access timestamps
• Cookies: Session cookies, analytics cookies, preference cookies (see Cookie Policy)

C. Information from Third Parties

• Business information from public commercial databases and trade registries
• Referrals from partner organizations or existing clients
• Publicly available professional information (e.g., LinkedIn public profiles)

03 How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: Providing import/export, sourcing, and supply chain services you request
• Communication: Responding to inquiries, sending quotes, and managing your account
• Business operations: Processing transactions, maintaining records, and invoicing
• Compliance: Meeting legal obligations, trade regulations, and customs requirements
• Site improvement: Analyzing usage patterns to improve website functionality and content
• Security: Detecting and preventing fraud, abuse, or unauthorized access
• Marketing: Sending relevant industry updates and service information (with your consent)
• Legal defense: Establishing, exercising, or defending legal claims

04 Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) and United Kingdom, we process personal data under the following legal bases:

• Contract performance: Processing necessary to perform services you have engaged us for
• Legitimate interests: Improving our services, fraud prevention, and business analytics
• Legal obligation: Compliance with trade regulations, tax laws, and customs requirements
• Consent: Marketing communications and non-essential cookies (withdrawable at any time)

05 Sharing Your Information

We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist our operations under strict data processing agreements (cloud hosting, email services, analytics, accounting software)
• Trade partners: Suppliers, freight forwarders, and customs brokers — only the information necessary to execute your specific transaction
• Legal requirements: When required by law, subpoena, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets (with advance notice to you)
• With your consent: Any other sharing with your explicit prior permission

Our key service providers include:

• Cloud infrastructure: Amazon Web Services (AWS), Google Cloud
• Email communications: SendGrid / Mailchimp
• Analytics: Google Analytics 4
• Website hosting: Cloudflare, Vercel

06 International Data Transfers

As an international trading company, we operate globally. Your data may be transferred to and processed in countries outside your home jurisdiction, including the United States, where data protection laws may differ from those in your country.

When transferring data from the EEA, UK, or Switzerland to countries without an adequacy decision, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• The EU–US Data Privacy Framework (where applicable)
• Appropriate technical and organizational safeguards

07 Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements:

• Active client records: Duration of business relationship + 7 years (tax and legal compliance)
• Inquiries and leads: 3 years from last contact
• Website analytics: 26 months (Google Analytics default)
• Marketing opt-ins: Until consent is withdrawn
• Security logs: 90 days

When data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

08 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@topglobaltrading.net. We will respond within 30 days. We may need to verify your identity before processing your request.

California residents (CCPA): You have the right to know what personal information we collect, the right to delete, the right to opt-out of any sale (we do not sell data), and the right to non-discrimination for exercising these rights.

09 Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or destruction:

• SSL/TLS encryption for all data in transit (HTTPS)
• Encryption of sensitive data at rest using AES-256
• Access controls with role-based permissions and multi-factor authentication
• Regular security assessments and penetration testing
• Staff training on data protection and security practices
• Incident response procedures — breaches reported within 72 hours (GDPR requirement)

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10 Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website and analyze traffic. For full details about the cookies we use, your choices, and how to manage them, please see our Cookie Policy.

You can manage cookie preferences at any time by clicking the "Customize" option in our cookie banner or adjusting your browser settings.

11 Children's Privacy

Our services are intended for businesses and business professionals aged 18 and older. We do not knowingly collect personal information from individuals under the age of 16. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it promptly.

12 Marketing Communications

If you have consented to receive marketing communications, we may send you industry insights, trade news, and information about our services. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at info@topglobaltrading.net with "Unsubscribe" in the subject line

Transactional communications (service updates, invoices, inquiry responses) cannot be opted out of while you are an active client, as they are necessary to provide our services.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active clients by email for significant changes
• Display a notice on our website for a reasonable period

We encourage you to review this page periodically. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

14 Contact & Data Protection

For any privacy-related questions, requests, or concerns, please contact us:

If you are in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (DPA). A list of EEA DPAs is available at edpb.europa.eu.